1. Introduction
L.D. Movers ("we", "us", "our") provides furniture removal, moving, and office relocation services across Gauteng, South Africa. This policy explains what personal information we collect through ldmovers.co.za and our quote request process, why we collect it, and the rights you have over it.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). By submitting a quote request or otherwise contacting us, you acknowledge that your information will be processed as described in this policy.
2. Information We Collect
Information you give us
When you submit a quote request through our website, we collect:
- Full name and cell phone number
- Email address (if provided)
- Moving details: move type, property size, packing requirements, moving-from and moving-to areas, preferred move date and flexibility
- Inventory or list of items you provide for your move
- Your preferred contact channel (e.g. WhatsApp, call, email)
- Any information you share with us directly via phone, WhatsApp, or email
Information collected automatically
- Your IP address and submission timestamp — used only for spam/abuse prevention (rate limiting) and fraud detection
We do not require you to create an account, and we do not knowingly collect payment card details through our website.
3. How We Use Your Information
We use your personal information to:
- Prepare and send you an accurate moving quote
- Contact you about your quote request via your preferred channel
- Plan and carry out your move, including allocating crew and vehicles
- Respond to enquiries, complaints, or support requests
- Maintain records for accounting, legal, and dispute-resolution purposes
- Detect and prevent spam, abuse, or fraudulent submissions to our website
We do not use your information for automated decision-making or profiling, and we do not sell your personal information to third parties.
4. Legal Basis for Processing
We process your personal information on one or more of the following grounds recognised under POPIA:
- Consent — when you voluntarily submit a quote request or contact us
- Performance of a contract — to provide the moving services you have requested or booked
- Legitimate interest — to operate, secure, and improve our business and website (e.g. rate limiting to prevent abuse)
- Legal obligation — where we are required to retain records for tax, accounting, or regulatory purposes
6. Data Retention
We retain quote requests and related correspondence for as long as reasonably necessary to fulfil the purposes described in this policy, including any applicable statutory retention periods (such as those under the Consumer Protection Act or tax legislation). Where information is no longer needed, we securely delete or anonymise it.
7. Data Security
We apply reasonable technical and organisational measures to protect your personal information, including:
- Input sanitisation and validation on our quote request form
- Rate limiting to prevent automated abuse of our systems
- Restricting website form submissions to requests originating from our own domain
- Security response headers and access restrictions on our web server
- Quote requests are recorded in a local server log as a backup in case an email fails to deliver; this log is not publicly accessible and is protected at server level
No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will take reasonable steps to notify you and the Information Regulator as required by POPIA.
9. Your Rights Under POPIA
Subject to applicable law, you have the right to:
- Request confirmation of whether we hold personal information about you, and access to that information
- Request correction or updating of inaccurate, outdated, or incomplete information
- Request deletion or destruction of personal information we no longer have a lawful basis to retain
- Object to the processing of your personal information on reasonable grounds
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Regulator of South Africa (www.inforegulator.org.za) if you believe your information has been processed unlawfully
To exercise any of these rights, please contact us using the details in Section 12 below.
10. Children's Privacy
Our website and services are intended for adults arranging a move. We do not knowingly collect personal information from children without the consent of a parent or guardian, as required under POPIA.
11. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. We encourage you to review this page periodically.
12. Contact Us
For any privacy-related questions, requests, or concerns, please contact our Information Officer:
- Lario Greyling, Information Officer, L.D. Movers, Brakpan, Gauteng, South Africa
- Email: info@ldmovers.co.za
- Phone: 011 744 4464
- WhatsApp: 076 385 6103